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usability issuesHCI, usability and web design info

A collection of information covering usability and design for web use

Keith's 'Quick tips' on how to annoy your visitors:

Why usability?

Keith Cooper spent several years engaged in usability research and consultancy at the HUSAT Research Institute in the UK.

During this time he became very aware of the differing requirements that push project development teams away from user centred design.

We still keep a usability section on the Northlight images site to be of use to some of our clients, who are using our photos in their output.

If there was one tip to pass on it would be that:

"Once you understand enough details of a system to alter it, then you should no longer assume you can think of it from a user's point of view."

Selling usability as a concept to the 'suits'

This quote is from an interview with Jared Spool (well worth reading) and sums up why you never mention usability straight out when trying to influence the people with the money.

"I learned quickly that business executives didn't care about usability testing or information design. Explaining the importance of these areas didn't get us any more work. Instead, when we're in front of executives, we quickly learned to talk about only five things:

  1. How do we increase revenue?
  2. How do we reduce expenses?
  3. How do we bring in more customers?
  4. How do we get more business out of each existing customer?
  5. How do we increase shareholder value? "

Articles/notes on usability issues

Usability Info

If you would like to discuss any of the issues on this page, please feel free to contact us.

HCI and usability

Web design

Using images on sites

Using CSS / standards

You can search all the many hundreds of articles and reviews on the site for more information

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