Retail print sale terms and conditions

Terms and conditions for prints purchased for retail customers, for prints from the Northlight Images web site.

Contact details :

Northlight Images,
86 Harrow Road.
Leicester, Leicestershire, UK
LE3 0JW

Telephone (Mon-Fri. 9am-5pm) +44 (0)116 291 9092

Email us via the Contact Form

Northlight Images is a trading name of Northlight IT Ltd, a company registered in England and Wales, No. 3589027. Our UK VAT registration number is 715 6562 29

All of the descriptions of the goods and services within this site are accurate to the best of our knowledge. We correct all errors as soon as we are aware of them.

The images provided as prints on the Northlight Images website are the property of Keith Cooper (the copyright owner) and are used by Northlight Images with permission.

No rights are conferred in the purchase of a print from Northlight Images. You must not use, copy, modify or share these images in any manner.

For any commercial enquiries, please see our Commercial Fine Art Prints section.

Delivery

We use Royal Mail Special delivery and ‘International Signed For’ services

VAT

For all orders made from the UK or the European Union, 20% VAT is included in the price.

Returns

The Colour settings and the type of your computer monitor that you use to view your image, have an influence on the perception of how your image should look. You should be aware that images viewed in the majority of web browsers are not colour accurate, and that prints may look slightly different. There is also a variation between different paper types.

If precise colours are important for you, you should contact us for more information before placing your order.

Since we cannot guarantee the accuracy of your monitor, we will not accept colour reproduction as a valid reason for return.

Due to the bespoke status of these artworks, items that are delivered as described and in good condition may not be returned.

We reserve the right to charge for re-posting replacement orders, which have been especially produced to meet your personal requirements.

We reserve the right to contact you via telephone or email should we have any questions about your image prior to printing.

Damage

It is the customer’s responsibility to check for any damage that may have occurred during transit.

Damaged items should be covered by our shipping insurance, however we require immediate notification of any issues.

You have 24 hours from the time of delivery to report any damage to us. It is essential that you contact us within the 24 hours, so that we can claim compensation from the courier company on your behalf, and reprint the print for you.

See also our Privacy Policy for details about how we utilise any information about our customers and web site visitors.